Ettekette Policies
1. Shipping Policy
Processing Time: Orders are processed within 1-3 business days. Please note that processing times may vary during peak seasons or holidays.
Shipping Methods: We offer a range of shipping options including standard ($10.00 5-7 Days) and express ($14.00 2-4 Days) shipping. Shipping fees are calculated at checkout based on your location and chosen shipping method.
Delivery Time: Estimated delivery times are provided at checkout and vary depending on the shipping method selected and the destination.
Shipping Areas: Currently, we ship within the United States. For international orders, please be aware that customs fees, duties, and taxes may apply and are the responsibility of the customer.
Order Tracking: Once your order is shipped, you will receive an email with tracking information. Please use this information to track your package.
2. Return & Exchange Policy
Returns: We want you to love your Ettekette products. If you are not completely satisfied, you may return the item(s) within 30 days of purchase for a refund or exchange. Please ensure that the items are unused, in their original packaging, and in resalable condition.
Exchanges: If you wish to exchange an item for a different product, please contact our customer service team at info@ettekettehaircare.com. We will assist you in processing the exchange.
Return Shipping Costs: Customers are responsible for return shipping costs unless the return is due to a defect or error on our part.
Refund Process: Refunds will be processed to the original payment method within 7-10 business days of receiving the returned item. You will receive an email confirmation once the refund has been issued.
Non-Returnable Items: Please note that certain items, such as clearance products, gift cards, or samples, may not be eligible for return.
3. Privacy Policy
Information Collection: We collect personal information that you voluntarily provide when placing an order, signing up for our newsletter, or interacting with our website. This may include your name, email address, shipping address, and payment information.
Use of Information: Your information is used to process orders, communicate with you about your purchase, and improve your shopping experience. We may also use your information to send you promotional emails, which you can opt out of at any time.
Data Security: We implement industry-standard security measures to protect your personal information. However, please note that no data transmission over the internet is 100% secure.
Third-Party Sharing: We do not sell or rent your personal information to third parties. We may share your information with trusted service providers who assist us in operating our website and conducting our business.
Cookies: Our website uses cookies to enhance your browsing experience. You can disable cookies in your browser settings if you prefer not to have cookies stored on your device.
4. Terms of Service
Acceptance of Terms: By accessing and using our website, you agree to comply with and be bound by these Terms of Service. If you do not agree with these terms, please do not use our site.
Product Availability: We strive to keep our product inventory up to date. However, we reserve the right to discontinue products or change pricing without notice.
Intellectual Property: All content on our website, including images, text, logos, and product descriptions, is the property of Ettekette and is protected by copyright laws. Unauthorized use of our content is prohibited.
Limitation of Liability: Ettekette is not liable for any direct, indirect, incidental, or consequential damages arising from the use or inability to use our website or products. This includes, but is not limited to, damages for loss of profits, data, or other intangibles.
Governing Law: These terms are governed by the laws of the state of New Hampshire, without regard to its conflict of laws principles.
5. Contact Us
If you have any questions or concerns about our policies, please feel free to contact us at info@ettekettehaircare.com or through our contact form on the website.